Real Results: Using Webill Health to Fix Physical Therapy Billing Denials

Running a physical therapy practice isn’t easy. Between scheduling, documentation, and patient care, billing often gets pushed to the side—until the denials start rolling in. That was exactly the situation I found myself in a few months ago. Rejected claims were stacking up, cash flow was tight, and I knew something had to change.

That’s when I decided to partner with Webill Health. And I can honestly say, it was one of the best business decisions I’ve made.

The Problem: Rejections Were Becoming Routine

As a clinic offering outpatient physical therapy services, we billed a mix of Medicare, commercial insurance, and workers’ comp. Despite having an internal billing team, our denial rate was hovering between 15% and 20%. The most frustrating part? We were getting denials for reasons we didn’t even understand:

• Incorrect or missing modifiers (especially Modifier 59 and GP)

• CPT codes flagged as not medically necessary

• Claims rejected due to documentation that didn’t meet payer standards

• Timed codes miscounted or incorrectly billed

Every rejected claim required time-consuming Physical Therapy Billing Denials appeals and resubmissions, and in the meantime, revenue was delayed—or worse, lost entirely.

How I Found Webill Health

I started looking for a billing partner who understood the nuances of physical therapy billing, not just general medical claims. That’s how I found Webill Health. They stood out immediately for two reasons:

1. Their team included certified coders who specialized in rehabilitation and therapy services

2. They didn’t just submit claims—they reviewed, corrected, and optimized them before they ever went out

From the initial consultation, they were focused on reducing denials at the root level, not just cleaning up after the fact.

The Webill Difference: How They Fixed Our Billing

 1. Code and Modifier Auditing

Webill did a full audit of our claims and quickly identified where we were going wrong—especially around the use of Modifier 59, GP modifiers, and timed code documentation. They trained our therapists and admin staff on best practices so we could get it right from the start.

 2. Improved Documentation Standards

They helped us standardize our clinical documentation to meet payer expectations, including Medicare’s strict therapy guidelines. Our therapists now document services more clearly and with stronger clinical justification, reducing the risk of medical necessity denials.

 3. Claim Edits Before Submission

Webill’s system applied payer-specific rules and CCI edits before any claim was sent. That meant we were submitting cleaner claims, with fewer preventable errors, resulting in faster reimbursements.

 4. Rapid Appeal Handling

For the few denials we still receive, Webill acts fast. Their appeals are well-supported, fully documented, and almost always successful.

The Results: From Struggling to Streamlined

After just three months with Webill Health, the results were undeniable:

• Denial rate dropped from 18% to under 5%

• Reimbursement turnaround improved by 40%

• Fewer billing-related patient complaints

• Faster cash flow and cleaner financial reports

Not only did our revenue improve, but our staff had more time to focus on patient care, rather than chasing insurance companies.

The Unexpected Benefits

What I didn’t expect was how much peace of mind Webill would bring. Their regular reporting, expert advice, and personal support gave me confidence that our billing was compliant, optimized, and in good hands.

Their team also keeps us updated on changes in billing regulations, helping us stay ahead of potential problems. With Webill, I don’t feel like I’m just outsourcing billing—I feel like I’ve added an expert partner to my team.

Final Thoughts

If your physical therapy clinic is struggling with denials, delayed payments, or billing confusion, don’t wait until it affects your bottom line. Webill Health turned our billing problems into a revenue opportunity—and they can do the same for you.

With their help, we’ve become a more efficient, more profitable, and more confident practice.

Fewer denials. Better documentation. Faster payments. That’s what Webill Health did for us—and that’s what they can do for you too.